OUR WORK... HOSPITALITY CONSULTANT AUSTRALIA wide
Transforming Spaces, Teams and Experiences
At H&M – Hospitality & More, every project begins with a simple belief: great hospitality transforms everything it touches.
As a leading hospitality consultant in Australia, we partner with national retail brands, universities, hotel groups, residential developments, and lifestyle projects to elevate service, refine operations, and deliver results that last. Our work spans multiple sectors but shares one purpose — turning vision into profitable, experience-led destinations renowned for service excellence and commercial success.
Transform your retail space into a destination... Book a Strategy Call or Request a Consultation
Restaurant Consultant, Café Consultant, Venue Operations Consultant, Retail Hospitality Consultant, Food & Beverage Consultant, Hospitality Training & Service, Design, Hospitality Strategy & Transformation
Retail Transformation –
Leading Department Store
Transforming Retail Through Hospitality-First Strategy
Result: Developed a hospitality-first retail model that converted foot traffic into brand loyalty.
Traditional department stores are evolving into destinations. H&M created an innovative retail hospitality concept — blending shopping, dining and service to sales to re-energise the in-store experience.
Our team of retail food and beverage consultants introduced concierge-style service teams that combined hospitality finesse with sales expertise, alongside premium café and bar spaces and rotating activations such as designer lunches, beauty takeovers, and local producer collaborations.
Outcome: Customers stay longer, spend more, and reconnect with the brand on a deeper level — transforming the store into a true lifestyle destination.
Hotels – National Groups Hospitality Management
Scaling and Transforming Multi-Property Hotels
Result: Expanded two national hotel groups from 3 to 10 and 3 to 20 hotels respectively, achieving record profitability and brand value.
As an experienced hotel management consultant and Group CEO/GM, H&M led full-scale transformations for two multi-site accommodation groups.
We standardised systems, strengthened brand identity, and built performance-driven cultures across every location. Through centralised management frameworks, service excellence programs, and design-led refurbishments, both groups achieved scalable growth and operational consistency.
Outcome: One group tripled its portfolio in three years and both were acquired at record valuations — evidence of sustained commercial success driven by hospitality strategy.
Transform your hotel/motel /pub into a destination... Book a Strategy Call or Request a Consultation
HoHotel Operations Consultant, Motel Operations Consultant, Operational Excellence, Guest Experience Transformation, Revenue Uplift Customer, Experience Design, Service Culture Training, Venue Revitalisation.
Transform your F&B venue into a destination for connection and growth.... Book a Strategy Call or Request a Consultation
Restaurant Consultant, Café Consultant, Venue Operations Consultant, Retail Hospitality Consultant, Food & Beverage Consultant, Hospitality Training & Service, Hospitality Design, Hospitality Strategy & Transformation.
Food & Beverage Strategy and Venue Operations
Reimagining MULTIPLE Dining venues into Vibrant Lifestyle Hubs
Result: Increased revenue, participation, and engagement through modern dining concepts and revitalised service culture.
Universities across Australia were facing declining food sales and low customer satisfaction. As a hospitality strategy and venue operations leader, H&M reimagined the dining experience across Deakin University and UNSW, developing vibrant precinct-style venues that became social and culinary hubs.
We implemented healthier menus, modern interiors, and local supplier collaborations while embedding hospitality training to lift consistency and customer care.
Outcome: Each campus was transformed into a thriving community space — vibrant, inclusive, profitable, with hospitality integrated into everyday campus life.
Residential & Lifestyle Development –Luxury Management
Delivering Six-Star Precision, Indulgence and Discretion
Result: Elevated residential and lifestyle developments into world-class hospitality-led environments.
H&M provides hospitality strategy and management consulting for luxury residential and mixed-use developments seeking to integrate service, experience, and operational excellence.
We design and manage bespoke systems that bring five-star hospitality thinking to private developments — from resident concierge and lifestyle services to café, spa, and wellness operations.
Our work ensures every touchpoint enhances liveability, community connection, and long-term asset value.
Outcome: Developments operate seamlessly and sustainably — immaculate, efficient, and renowned for its guest and resident experience.
Transforming hospitality-led development and lifestyle solutions...Book a Strategy Call or Request a Consultation
Hospitality-Led Developments ,Mixed-Use Development Consultant, Lifestyle Precinct Consultant, Residential & Lifestyle Developments, Luxury Residence Management, Hospitality Design Consultant.
Every Project. One Promise.
H&M brings together strategy, service, operationsand design to create destinations and venues that inspire loyalty and deliver measurable returns.
Whether it’s a retail concept, a multi-venue transformation, or a residential development with hospitality at its heart, our approach is always hands-on, commercially minded, and built on 30 years of experience.
contact H&M
Hospitality Consultant Sydney
Hospitality Consultant Melbourne
Hospitality Consultant Australia-wide
hello@hospitalityandmore.com.au
